Which reviews appear in the dashboard?

The Google reviews of your locations, imported from Google Business Profile, plus the private feedback your customers leave on your review pages. That feedback is marked as private and is never published.

How often are Google reviews synced?

Once a day by default. You can choose every hour, every 4, 6 or 12 hours, or once a week, and run a manual sync at any time.

Is my reply published directly on Google?

Yes. The reply you write in Reputacion is sent to your Google Business Profile listing. If publishing fails, for instance during a connection outage, it is retried automatically.

Can I set up auto-reply based on the review's rating?

Yes. You configure it separately for positive, neutral and negative reviews, using your templates or AI, and you choose which locations it applies to. It replies to new reviews as soon as they arrive.

How do I spot negative reviews that haven't been answered?

Combine the rating filter, 1 or 2 stars, with the "no reply" filter, then save it. You can then reopen it in one click, every morning for example.

Am I notified when a new review comes in?

Yes, by email: for every review, in a daily summary or not at all, as each user prefers. A negative review triggers an alert with two suggested replies you can publish in one click.

Can my team reply to reviews?

Yes. For each role, the admin decides who can reply to positive, neutral or negative reviews, and who can create reply templates.

Can I limit a team member to certain locations?

Yes. A manager or member only sees the locations assigned to them, with their reviews and notifications. The admin keeps a view of the whole organization.

How many locations can I manage?

One with the Starter plan, up to 10 with Pro, then up to 49, 99, 249 or 499 with the Enterprise plans, and no limit on a custom quote above 500. All the locations in an account are managed from the same dashboard.

Can I try it before subscribing?

Yes, for 30 days, with no credit card and up to 10 locations. If you don't subscribe by the end of the trial, your account becomes read-only: your data stays available to view.

Google & Customer Review Management

What the review dashboard actually does

All your Google reviews in one place

Reputacion connects to your Google Business Profile account through the official API and imports the reviews of each of your locations. Syncing is automatic: once a day by default, and you can set it anywhere from every hour to once a week, location by location. A button also lets you sync on demand, for example after a busy evening. Reviews arrive in a single list, newest first, with the rating, the text, the author and the location they belong to. You no longer have to open each Google listing in turn to see what customers have written, and nothing slips through because it was posted on a location you rarely check.

Find the right review in seconds

Filters combine the location or group of locations, the date range, the rating, the response status and unread reviews. Search covers the text of each review and the name of its author. You can save the combinations you use most, such as "1 or 2 stars with no reply", and reopen them in one click. Private feedback left on your review pages lands in the same list, clearly marked as private. Replying matters: according to BrightLocal (2025), only 7% of consumers expect no response at all to their review. A saved filter turns that into a short daily routine rather than a weekly catch-up.

Reply yourself, or with help from AI

You reply from the dashboard and the reply is published on Google. To save time, the AI suggests replies based on what the review actually says, and you can build your own templates for the situations that come up again and again. If you turn on auto-reply, new reviews get a reply as soon as they arrive, following the rules you set. For your team, each role can be allowed or not to reply depending on the type of review: positive, neutral or negative. A manager can handle the complaints while a member answers the thank-you notes, and the admin keeps the final say.

Manage all your Google reviews from one dashboard

Managing your Google reviews takes too long

The solution: one platform for all your reviews

Every location

Smart filters

AI Responses

Negative review alerts

Advanced analytics

Multi-location

A dashboard built for efficiency