Reputacion

Live Chat

Engage your visitors in real-time

Add a customizable chat widget to your website in one line of code. Turn visitors into customers with instant conversations.

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Live chat
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77%

of customers expect to interact with someone immediately when they contact a company.

Salesforce, State of the Connected Customer 2023

Visitors leave without reaching out

01

Potential customers browse your site and leave without ever contacting you

02

Contact forms are ignored — people want instant answers

03

No direct communication channel on your website means lost leads

04

You miss sales opportunities because visitors can't reach you in real time

A chat widget that converts visitors into customers

Reputacion's live chat widget lets you engage visitors the moment they need help, right on your website.

Fully customizable widget

Match your brand colors, position, welcome message and avatar. It looks native to your site.

Pre-chat form

Collect visitor name and email before the conversation starts, so you never lose a lead.

Business hours

Set your availability schedule. Show an offline message or contact form outside business hours.

Agent information

Display your team's name and photo so visitors know they're talking to a real person.

Conversations in the inbox

Live chat messages flow directly into your unified inbox alongside Facebook and Instagram.

1-minute setup

Just copy and paste one line of code. No technical skills required.

See the widget in action

A beautiful, responsive chat widget that works on every device.

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Hi there! How can we help you?
I'd like to book a table
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What your website chat does in practice

One chat for the website, or one per location

In the dashboard, you configure the chat for the whole organization or for a specific location: main color, position at the bottom right or left, welcome message, and the name and photo of the person shown. The code to paste is generated with these settings. It is a single script tag, added once to your website or to your CMS template. A network can therefore install a separate chat on each store's page, and every conversation arrives already linked to the right location in the inbox, next to Messenger and Instagram.

Knowing who you are talking to

The pre-chat form asks for the visitor's name and email address, each optional or required as you choose. The visitor is recognized on the same browser: if they come back, they pick up their conversation instead of starting a new one. In the conversation, your team sees the page the visitor was on and the site they came from, which often sheds light on what they are asking. Each side also sees when the other is typing. Your saved replies work here just as on the other channels, which speeds up repetitive questions.

When nobody is available

You set a time slot for each day of the week, in your time zone, and close the days with no one on duty. Outside these hours, the widget shows your away message and asks for the visitor's email before they write. If nobody has replied after the delay you choose, two minutes by default, a waiting message appears to reassure them. And when you reply to a visitor who has left the website, Reputacion sends them your reply by email, in your business's name, provided they left their address.

How does it work?

3 simple steps to add live chat to your website

  1. 1

    Customize the widget

    Choose your brand colors, write a welcome message, set your availability hours and add your team info.

  2. 2

    Copy the embed code

    Grab the single line of JavaScript and paste it into your website. Works with any platform — WordPress, Shopify, Wix, or custom.

  3. 3

    Receive messages in the inbox

    Visitor messages appear in your unified inbox in real-time. Reply instantly from the same place you manage all conversations.

Everything included in Live Chat

Fully customizable widget (colors, position, avatar)
Pre-chat form to collect visitor information
Business hours with offline message
Real-time message delivery
Conversations unified in the inbox
Works on all devices (mobile, tablet, desktop)
One-line embed code for any website
Agent name and photo display

Frequently asked questions

No, a single chat can serve the whole organization. If you prefer, each location gets its own configuration and its own code, and its conversations are assigned to it directly.

Yes, by turning on the pre-chat form, with name and email optional or required. Outside opening hours, the email is always requested, so you can reply later.

The widget shows your away message and asks for their email. Their message arrives in your inbox, and when you reply the next day, they receive your reply by email.

Yes, from the same browser: they find their messages again when they reopen the chat. If they have closed the page, your replies also reach them by email when they have given their address.

Yes: the main color, the corner of the screen, bottom right or left, the welcome message, the away message, and the name and photo shown at the top of the window.

Your team, from the Reputacion inbox. The automatic assistant for Messenger and Instagram does not reply on the website chat: only a waiting message appears if the reply takes a while.

Yes, one time slot per day of the week, in the time zone of your choice. A day with no time slot is treated as closed. With opening hours turned off, the chat stays available at all times.

The message appears in real time in the inbox and the unread message counter updates. Your team also sees when the visitor is typing.

After the delay you set, two minutes by default, the widget shows your waiting message. This message is only displayed to the visitor and is not added to the conversation.

Related features

MessagingUnified inbox for all your conversationsWidgetsDisplay your reviews on your websiteStore LocatorInteractive map to display your establishments

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