Smart Alerts
Instant alerts for negative reviews, real-time notifications or daily digest for new reviews. Stay informed, react fast.
of US consumers expect a reply to their review the same day, up from 6% a year earlier.
Smart notifications tailored to your needs.
Get an alert as soon as a negative review is synced, with two suggested replies.
Detect problems before they escalate and protect your image.
Real-time alerts or daily digest: you decide the pace.
Receive your alerts by email, ready to read on mobile.
Each alert contains the review content, rating and the establishment concerned.
Receive a daily summary of your new reviews instead of one email per review.
Clear and actionable notifications.
Each team member sets up their own emails. For new reviews, they choose an email at every sync, a daily digest or nothing at all; the digest is the default. Negative review alerts are set separately and are on by default. Each person only receives reviews for the locations they have access to, which keeps a site manager from being buried under everyone else's reviews. Real-time mode follows the sync with Google, once a day by default and up to every hour if you wish.
The admin sets the threshold per location, from 1 star to 5 stars or below, with 2 stars or below by default. Every review under this threshold triggers an email with the rating, the text, the location and two replies written by the AI. Clicking one opens a confirmation page, then the reply is published on Google, without logging in to the dashboard. The links stay valid for 24 hours. These two drafts count toward your monthly AI reply quota; if it is reached, the alert still goes out, just without drafts.
The daily digest groups the reviews received since the previous one, sorted by location, with the number of positive and negative reviews and the average rating, plus a direct link to your reviews. If no new review has arrived since the day before, no email is sent. In the dashboard, the bell shows new reviews grouped by location, every negative review, private feedback left on your review pages, a low SMS credit balance and featured reviews ready to publish. Each user keeps their own count of unread notifications.
Simple setup, automatic alerts.
Choose the types of alerts you want to receive in your settings.
Real-time for maximum reactivity, or daily digest to avoid being overwhelmed.
Alerts arrive directly in your inbox, with all the context you need.
One click is enough to access the review and respond with AI assistance.
Yes, location by location: from 1 star only to 5 stars or below. The default is 2 stars or below. It applies to the whole team.
At the next sync with Google. It runs once a day by default, and you can set it to as often as every hour for each location.
Yes. Choose one of the two drafts, confirm on the page that opens, and the reply is published on Google. The link is signed and expires after 24 hours.
Because your monthly AI reply quota has been reached or the AI was unavailable when the email was sent. The alert still goes out, and you reply from the dashboard.
No. Each person chooses their frequency and whether to turn on negative alerts. A manager or member only receives reviews for the locations assigned to them.
Once a day, in the morning, and only if at least one new review has arrived for your locations since the previous digest. Otherwise, no email is sent.
Yes. In the location settings, the admin can turn off negative review alerts or remove the location from new review alerts and digests, for the whole team.
No. Read or unread status is specific to each user: a notification opened by a colleague still shows as new in your own dashboard.
Yes, with a dashboard notification when the balance drops below 50, then 25, 10 and 5 credits. You can then top up before your SMS campaigns stop.
In My email notifications, choose "off" for new reviews and turn off negative review alerts. Dashboard notifications remain visible.
