Boost your reviews

Turn every customer into an advocate

Automate review collection with personalized email and SMS campaigns. More reviews, less effort.

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Your review matters to us ⭐
1 240
Sent
68%
Opened
+312
Reviews
40%

of US consumers are most likely to leave a review when the request comes by email.

BrightLocal, Local Consumer Review Survey 2025

You're losing reviews every day

01

Your satisfied customers leave without leaving a review

02

You don't have time to follow up manually

03

Your competitors have more reviews than you

04

You don't know when to ask customers for reviews

Automate and multiply your reviews

Smart campaigns that reach your customers at the right time.

Automatic sending

Schedule your campaigns and let Reputacion reach out to your customers automatically.

Scheduled sending

Schedule each campaign for the date and time of your choice, as close to the visit as possible.

Customizable templates

Create messages that match your brand with our intuitive editor.

Email & SMS

Reach your customers on their preferred channel to maximize responses.

Conversion tracking

Track sends, opens, clicks and feedback for each campaign.

Advanced segmentation

Target your customers by location to send the right request to the right place.

An interface designed for efficiency

Create, schedule and track your campaigns in a few clicks.

Review collection campaign
Channel
✉Email
💬SMS
Subject
Your feedback matters to us!
Leave a review
1 240
Sent
892
Opened
317
Reviews

What email and SMS review requests actually do

Scheduled campaigns from your customer file

You import your customers from a CSV file, pick an email or SMS template, then send right away or at the date and time of your choice. Templates accept variables such as first name, location, product or purchase date. Every message leads to your review page: a happy customer is sent on to Google, a disappointed one leaves you private feedback. The potential is real: according to BrightLocal (2025), 96% of consumers are willing to leave a review, but only 29% wrote one in the past year.

Requests that go out without opening Reputacion

Each location has its own dedicated email address. Add it in BCC to an email you send a customer, such as an invoice or an appointment confirmation: Reputacion schedules a review request to the recipient, two hours later by default, a delay you can change. For SMS, you register your mobile number, verified with a code, then text the Reputacion number with the customer's phone number followed by their name. They receive an SMS in your business's name with the link to your review page. A key-protected API also creates these requests from your own tools.

Statistics that filter out false opens

For each campaign, you track sends, opens, clicks and thumbs-up or thumbs-down responses on your review page. Opens recorded less than ten seconds after sending are discarded: they usually come from Apple Mail or a spam filter downloading images, not from a real reader. Emails sent count against your monthly quota, depending on your plan. SMS messages use prepaid credits, one per message, refunded if the send fails. A quick SMS request sent from your own phone, on the other hand, uses no credits at all.

How does it work?

3 steps to multiply your reviews.

  1. 1

    Import your contacts

    Import your customer file as a CSV or send your contacts through the API.

  2. 2

    Create your campaign

    Choose a template, customize the message and schedule the send.

  3. 3

    Collect reviews

    Your customers receive an email or SMS and leave their review in one click.

Everything you need to collect more reviews

Email campaigns included according to your plan
Personalized SMS sending
QR codes for on-site collection
Ready-to-use templates
Review link inserted automatically in every message
Detailed conversion statistics
CSV import and API
Scheduling and automation
Quick review requests by email or by SMS from your phone

Frequently asked questions

One credit per SMS. Credits are bought in advance, at €0.12 with Starter and Pro and €0.10 with the Enterprise plans. They never expire and are non-refundable.

Campaign SMS and automatic SMS stop going out until you top up. Quick requests, sent from your own phone, still work without credits.

50 during the trial, 500 with Starter, 2,000 with Pro, then 20,000 to 200,000 on Enterprise. Campaigns, automatic sends and quick email requests share this quota.

Yes. You choose the send date and time, and the campaign goes out automatically at that moment. You can also send it immediately after importing your recipients.

The sender name you enter in the campaign, for example your business's name. Sending goes through Reputacion: no configuration of your own email account is needed.

Each location has its own address. Added in BCC to a customer email, it triggers a review request to the main recipient, two hours later by default.

With a CSV file containing each customer's name and email or phone number. Incomplete rows are flagged before sending. Your software can also go through the API.

The customer's first name, last name, email and phone, the location, the product and the purchase date. In an SMS, the link to your review page is also a variable.

Yes. Reputacion prepares the message and opens the SMS app on your phone: it goes out from your number, at your carrier's rate, without using any credits.

Related features

Review PagesReview pages with smart filteringOn-site CollectionQR code & NFC — a review in 10 secondsLocal SEOOptimize your Google Business listing

From the blog

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