All your conversations in one place

A Facebook Page you manage and the Instagram business account linked to that Page. Private messages received on either one arrive in the same inbox as your website chat.

The recent conversations from the Page and the Instagram account are imported when you connect. After that, every new message reaches you in real time through Meta.

It transfers the conversation to your team, as it does for a complaint, a request to speak to someone, several questions in one message or a language it does not handle. You can also tell it to stay silent in these cases.

Yes. Each type of request has its own template, which you write in each language you need and test before turning it on. Opening hours, address and phone number are taken from each location's record.

Yes. Each analysis counts against your plan's monthly AI reply quota, from 50 during the trial to 50,000 on the Enterprise 500 plan; messages sent in a row are analyzed together and count as one. Once the quota is reached, the assistant leaves messages to your team.

Just reply: the assistant pauses for twenty-four hours in that conversation. You can also pause it manually, then start it again whenever you like.

Not in location mode: a manager or member only sees conversations for the locations assigned to them. Admins see everything, including messages not linked to any location.

Yes. Each saved reply has a title, a text, a category and an optional shortcut. They are shared by the whole team and work on Messenger, Instagram and the website chat.

Yes. Your replies are sent through Meta's API: the customer reads them in Messenger or Instagram, as if you had replied from the app, without installing anything.

Yes. The assistant replies on its own to Messenger and Instagram private messages for common requests: opening hours, address, phone, prices, booking, jobs or nearest store. Its replies come from your templates and each location's information. It is off by default and does not reply to comments on posts.

Connect each store's Page, or one national Page for the whole network. The assistant finds the store from the Page that received the message or the city the customer mentions, replies with its hours and address, and passes the rest to the store or headquarters. Each manager only sees the conversations for their locations.